Microsoft Outlook is Crashing after recent update.

Outlook Crashing after recent update!

The software giant confirmed in an emailed statement to ZDNet that some users might be suffering from a Patch Tuesday hangover.

“We are looking into reports from some customers who are experiencing difficulties with Outlook after installing Windows KB3097877. An immediate review is under way,” said a spokesperson.

Many on Twitter also pointed to the patch, also known as MS15-115), a critical update affecting all versions of Windows, as the one to blame. The patch fixes a series of flaws that could allow an attacker to remotely execute code on an affected machine by exploiting how the operating system handles and displays fonts.

Some users have reported that Outlook crashes only when web-formatted (HTML) emails are displayed.

Earlier, download links posted on the security bulletins point to files disappeared off the site, but returned by mid-afternoon.

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What can I do to make my laptop computer last a lot longer? Call Larry The Computer Guy 248-360-8967

Make your laptop last longer.

Make your laptop last longer.

What can I do to make my laptop computer last a lot longer? Call Larry The Computer Guy!


  • Avoid using your laptop on soft surfaces like beds, couches and pillows. This blocks the laptop’s air vents, causing your laptop to heat up. Hot internal components wear out faster than cool ones.
  • Clean your laptop fans once a month. Get a can of compressed air with a thin nozzle and direct the air into your laptop fans and air vents. This increases airflow through the vents and reduces the amount of work your fans have to do.
  • Carry your laptop in a padded or fortified bag to minimize wear and tear while your laptop is in transit. One bad drop can wreck a hard drive or crack a screen.
  • Never carry the laptop by its corners or edges. This stresses the case, which leads to early fractures and cracks. A weakened case means the laptop is more prone to bending and twisting, which can damage internal components.
  • Remove the battery when the laptop is plugged in. Batteries can overheat or overcharge when plugged in, reducing their lifespan. Store your laptop in a cool, dry location to further increase battery lifespan.
  • Use your laptop on battery power until you get a low power warning, then plug it in and let the battery fully recharge.
  • Don’t put your laptop in Standby or Sleep mode. Sleeping laptops still use a little bit of electricity, which drains your battery, forcing you to recharge more often. The average laptop battery is good for about 500 charge/depletion cycles. Use Hibernate mode instead of Standby.

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Call us for all your desktop and laptop needs.

Larry The Computer Guy

Desktop and Laptop repair in Commerce MI


Windows 10 problems with old style CD-ROM games

gtaiv-press-100608376-largeSafeDisc and SecuRom DRM schemes are not allowed on Windows 10, which means the games that require it aren’t allowed either.

At the turn of the century, it was hard to find gamers—or gaming journalists, for that matter—who didn’t despise SecuRom and SafeDisc digital rights management copy protection on some of the top titles of that age. The DRM was accused of causing harware problems and were incredibly invasive on a user’s system. Those DRM mechanisms are gone now, but people still love to pop in their old Grand Theft Auto IV or Spore DRM-laden discs and play a little of these classics.

In Windows 10, however, that’s no longer possible: Windows 10 does not allow the SecuRom and SafeDisc DRM schemes to run, which means the games will fail to start. Boris Schneider-Johne, Microsoft’s German marketing manager for enthusiasts, explained the situation during Gamescom earlier in August (translation courtesy of Rock, Paper, Shotgun).

“Everything that ran in Windows 7 should also run in Windows 10. There are just two silly exceptions: antivirus software and stuff that’s deeply embedded into the system…old games on CD-Rom that have DRM…that’s where Windows 10 says ‘sorry, we cannot allow that, because that would be a possible loophole for computer viruses.’

The two DRM schemes were thankfully short-lived—they ran primarily between 2003 and 2008, according to Schneider-Johne—so the number of games affected by this is relatively small.

The impact on you at home: Windows 10’s refusal to run DRM is a very simple example of how owning digital property with copy protection never turns out well for the consumer. Some games may already have patches that fix the issues the DRM caused, or you can re-purchase the game from places such as that sell versions already patched. Alternatively, you could just run an older system and not bother with the upgrade, or you could try running the games in a virtual machine.

Gleaned from, Ian Paul Contributor

Larry The Computer Guy

Laptop and Computer Repair in Commerce MI


Home Users – Are you ready to make the jump to Windows 10

windows 10

Make The Jump

It’s been a couple of weeks now since Windows 10 was released by Microsoft. We have seen a couple of large updates to resolve issues with drivers. There are still some issues with video cards to be resolved. So if you are a home user and want to upgrade, here are some suggestions for you.


Only upgrade if your computer was purchased in the last couple of years.

Check the computer manufacturers website to make sure there are not any known issues for your particular computer. (For example; Asus Tiachi-21 there are no drivers available for the tablet screen, so if you upgrade, your tablet screen will not function.)

Make sure you backup all your data including pictures, files etc.

Make sure you have your copies of Office programs available with product keys to re-activate as necessary.

Most installed programs that have a product key need to be re-activated. Make sure you have access to those keys.

We recommend downloading the update to a flash drive, so you will need to have at least a 16 GB drive available. (This is very useful if you have a slow internet connection of if the update fails on the first attempt.

Make sure you have plenty of time available to complete the upgrade. You will need to be present to watch the update as it is running. (On fast machines this can be done in an hour or so. If you are upgrading a laptop it has taken 6 hours or more to complete the upgrade.)

 If you are wanting to upgrade, but you are unsure and need help, we are ready to help you.

Upgrade Special for Home Users only – $99 Good until August 31, 2015.

You must have a valid version of Windows which is upgradable. Does not include clean installs of the operating system.

Give us a call at 248-360-8967.

Please Note: For business users we still are recommending that you do not upgrade at this time. Stay tuned and we will let you know when we feel it is safe to upgrade.


Larry The Computer Guy

Computer and Laptop Repair in Commerce MI

Serving the area for 24 years