Larry The Computer Guy November 2017 #2

How to Make Your Black Friday Bargain Even Better

Look at all those price drops! You’ve been watching and waiting for so long, eyeing off that new tech and having big plans for the day you get to bring it home. Each time a sale popped up, you’ve been so tempted to go for it, but the price wasn’t quite right…until now. Hello Black Friday!

It’s better than Christmas, better than your birthday, because now you can finally get the exact gadget you’ve been lusting after. With prices so low, you might even be able to swing the next model up and still save a bundle on tech like:

The latest laptop that doubles as a tablet – and weighs in from a featherlight 1.76lbs (766g) …

A new wireless printer or 3D printer to really blow your mind…

Or even a powerful router so you can stream movies in full HD (and run your Smart Home devices with full connectivity) …

But can you use it straight away?

Forget the struggle of lining up for hours, surging through to get the ‘door buster’ specials first, or playing tug of war over the latest Chromebook, the real drama begins when you get your new tech home.

No, we’re not talking about getting it out of the packaging, although that can be ridiculously difficult. We’re talking about getting that new tech to work the way you want it to, and leaving demo mode far behind.

That means talking to ALL your devices, loaded up with all your files and preferred software, and hooked up exactly the way it should be – without calling the emergency ‘I’m stuck’ support number, or waiting for the in-store techs to schedule you in…sometime next month.

This Black Friday, we’re getting you up and running faster, with lightning-fast turnaround on:

  • Initial setup and connectivity
  • Backup and migration from old devices
  • Installing alternate operating systems
  • Installing and configuring your software
  • Network setup and firewalls
  • Online security measures such as Larry On-Guard

Call us at 248-360-8967 to get your Black Friday purchase fully set up and customized.

Larry The Computer Guy November 2017

How to Search Google Safely

We all love our Google, quickly finding everything we need on the Internet. It’s replaced dictionaries, encyclopedias, instruction manuals, newspapers and in many cases, even doctors. However, sometimes your search results aren’t the real thing and can be downright malicious. Here’s how to search safely:

Pay attention to the URL in Google

Below every result title there’s a URL in green. No matter what the title says, this URL is where your click will take you. Unfortunately, cyber-criminals will often list their site with a familiar and trusted title but link you to their scam/malware pages.

For example, the title could be your bank name (eg, Example Bank), which seems legitimate, but the URL could be www.baabpjhg.com which is obviously not your bank. Sometimes they’ll attempt to trick you by putting the real site into the link too, eg www.baabpjhg.com/examplebank.com which makes it even more likely to catch you when skimming through results quickly. When you visit the page, it might look exactly like your bank’s site and ask for your login details, which are then harvested for attack. While jibberish in the link is pretty easy to spot, sometimes they’ll take advantage of a small typo that you can easily miss. For example, www.exampebank.com (missing the letter L).

Notice Google search results vs paid ads

Google does a pretty good job at making sure the most relevant and legitimate sites are at the top of the list. However paid ads will usually appear above them. Most of the time, these paid ads are also legitimate (and you can quickly check the URL to verify), but occasionally cybercriminals are able to promote their malicious site to the top and catch thousands of victims before being removed.

Believe Google’s malicious site alerts

Sometimes Google knows when something is wrong with a site. It could be a legitimate site that was recently hacked, a security setting that’s malfunctioned, or the site was reported to them as compromised. When this happens, Google stops you clicking through with a message saying “this website may be harmful” or “this site may harm your computer”. Stop immediately, and trust that Google has detected something you don’t want in your house.

Turn on safe search

You can filter out explicit results by turning on Google Safe Search. While not strictly a cyber-security issue, it can still provide a safer Google experience. Safe Search is normally suggested as a way to protect browsing children, but it also helps adults who aren’t interested in having their search results cluttered with inappropriate links, many of which lead to high-risk sites. Switch Safe Search on/off by clicking Settings > Safe Search.

Need some help securing your system? Give us a call at 248-360-8967


 

Get Back to Brand New with a Refreshed Computer

Remember how well your computer ran when you first brought it home? It was booting so fast, files were whizzing around at light speed, and no matter how many tabs you had open, nothing was slowing that baby down. It was spotless, inside and out. Then one day you turned it on and everything was so slooooow, taking forever to do anything – and that was only if you could even find your files in all the clutter. All that zip and speed you loved so much was gone

The good news is you probably DON’T need a new computer, you simply need what we call a “format and reload” to:

Clear the clutter: Over time as you install applications you collect icons, files and options everywhere. They’re not necessary, they’re not used, but they were installed automatically ‘just in case’. It’s a bit like when your overnight guest shows up with a massive suitcase and then claims a shelf in your bathroom. Those applications are making themselves at home in a big way! All that uninvited clutter is slowing your system down and making it hard for you to find the things you need. Simply put, it’s a mess. Our technicians can clean your system back to pristine in no time.

Beat viral overload: Is the virus really gone? Sometimes a virus has multiple layers and can bury itself so deep even your anti-virus doesn’t see it. Despite getting the all-clear from your anti-virus, you might also be seeing the damage from the infection. Perhaps the virus made a mess of your internal file structure, left pieces of code all over the place, or deleted files essential for smooth running. When an infection has been cleared but the system is still running slow, we recommend dropping it into our store asap for a check-up and refresh.

Assess incompatible software: Installing a new piece of software can sometimes produce unexpected results. While your system met the hardware and operating system requirements, maybe it’s simply not playing nice with your other applications. Maybe they’re fighting over the same resources, system files, or clashing with one of your hardware components. Clearly, something isn’t quite right, but you’re not sure what. Our team loves to play detective and get your system back to normal.

Archive older files: Some of your files are definite keepers, long term. Your photos, recipes, accounts etc, they’re all important to keep – but are they important to keep sitting on your desktop? They’re not just slowing your computer down, you’re at risk of losing them in a crash. It’s much safer to archive them to an external drive or cloud storage, simply let us know what you’d like to keep.

What exactly is a computer refresh? It’s like a car tune-up, but more flexible. Rather than tick the boxes saying we’ve changed the oil, cleaned the filters etc, we treat each computer as a unique case. Sometimes we can tune it up in a few minutes, and that’s all it needed. Sometimes it’s worth starting over like day 1.

We can reinstall Windows and migrate your data (photos, docs, emails, bookmarks, etc), putting back only what you WANT to keep. The rest of the clutter that built up over time or piggy-backed on a virus gets flushed away. We can also set up your email and install any devices you need, like printers. It’s doing whatever is necessary to give you a fresh start with your computer, but keeping the essentials.

Ready to get back up to speed? Give us a call at 248-360-8967.

Tech Tips to Make You a Better Business Owner

3 Tech Tips to Make You a Better Business Owner

There’s no doubt about it, business can be tough! You’re juggling employees, customers, suppliers, stakeholders…the list is endless. You’re also operating in a competitive, high-tech economy that keeps trying to speed ahead without you. It’s no wonder you’re craving ways to get ahead of the competition, cut costs, boost productivity and dreaming of a vacation. Here are 3 tech tips that will make your life easier – and maybe get you closer to that ‘World’s Best Boss’ mug.

 

Consider a commuting policy

With better technology and faster internet connections, remote working isn’t just a possibility now, it’s an expectation. Clearly, not for every job (virtual burgers anyone?), but there are a lot of computer tasks in your business that could be done from home. Even if you offer a split week with 1-2 days at home and the remainder in the office, this can be a huge boost to your productivity.

From your perspective, remote employees can be more efficient without the distractions of yet another birthday sing-along, they have fewer absences and stay in the job longer. From the employee perspective, they don’t need to waste time commuting, get their work done faster, and generally feel happier and healthier.

Don’t cheap out on technology

Unsurprisingly, a tech newsletter is advising you to invest in tech, but hear us out. Technology is rapidly becoming the backbone of most businesses, yet we still see people who try and get by with the bare minimum investment and maintenance. And by ‘see people’, we mean they’re our most frequent repair and data recovery clients.

When you take shortcuts with your tech you’ll always get higher failure rates, more downtime, and employees who can’t do their job even though you’re still paying them by the hour. When businesses keep old tech longer than they should, thinking of the immediate cost saving, they usually end up paying more in the long term.

Embrace the cloud

Many of your existing software packages have a cloud version, which would allow multiple people to access it at once and give added backup or synchronization benefits. Your remote workers, mobile staff, accountant or CFO can all view the same reports without anyone having the trouble of sending out separate copies.

Cloud technology is also perfect for notetaking and collaboration using software like Evernote or OneDrive. You and your employees can think of ideas while out and about, make a few notes on a mobile device, and have it all synced perfectly to your desktop when you need it. You can even scan in paperwork and have your entire filing cabinet in your pocket.

Your business tech can unlock multiple possibilities that will make your days run smoother, more profitable and put you miles ahead of the competition. Ready?

Give us a call at 248-360-8967 to make your tech work harder for you.


Most Businesses Won’t Survive a Disaster. Could Yours?

With the crazy weather we’re seeing, natural disasters on the rise and cyber terrorism echoing for years, it’s not a case of ‘if’ a disaster will strike your business, but ‘when’. Surprisingly, it’s not the scope and scale of the event that influences how deeply your business is impacted, it’s your business continuity plan.

Put simply, this is the all-important set of precautions and pre-planned responses to an event, laid out in bullet-proof detail and implemented with one driving focus: keeping your business running with little or no downtime. Think about what would happen if your business was hit by a natural disaster tomorrow. Would it survive? How much downtime would it take to push you into dangerous territory?

According to an IBM study of all the companies that had a major loss of data, 43% never reopen, 51% close within two years and just 6% will survive long-term. For a fraction of those survivors, business even continued as usual thanks to their ‘failsafe’ business continuity plan. It’s more than disaster recovery, it’s full preparedness that bypasses the need for 2+ weeks of downtime, financial ruin, wasted salaries and reputation loss – but it does require a higher level of planning…in advance.

Recommendations to Put You in the Surviving 6%

Prioritize: You’ll need to plan exactly what you’ll recover first and know who’s in charge of making it happen. It goes beyond jotting down a checklist of things to do, it’s taking an analytical, process-based approach to recovery for each unique business perspective. But it’s also realistic: there’s no point dedicating precious time to reviving the email system if your customer data is leaking onto the internet, even if email did rank as your top communication priority!

Backup: Of course, the most critical part of your business continuity is having full backups in three places. Why three? One copy locally which you use each day, a backup on another (disconnected) device in the same location, and one in the cloud. That local backup is your life-saver for system crashes, cyber-attacks and the like; the cloud backup comes into play when your business has taken a major physical hit, perhaps from fire or flood. Some businesses can run entirely location-independent when using cloud systems like Office365, which can be enough to put them in that 6% of disaster survivors.

Test: Make sure all employees know what the plan is if something goes wrong, and their specific roles in these scenarios. You can test, prepare and rehearse your continuity plan under simulated disaster conditions, which will uncover new obstacles, priorities and additional threats.

As your IT environment becomes more complex, carrying more responsibility and risk, so does the importance of a robust business continuity plan. The best BC plans look beyond disaster recovery, taking into account scalability of your system and scope of your individual business, to create strong battle lines that will keep your business operational, both now and for the long term.

Give us a call at 248-360-8967 to create a custom business continuity plan for your business.

How to tell if your computer has a virus

How to Tell if Your Computer Has a Virus?

Sometimes computers do wacky things that ring alarm bells and make us dive for cover. Next thing you know, you’re running scans on repeat and demanding everyone come clean about their browsing habits. Fortunately, not all weird occurrences are caused by viruses – sometimes your computer is simply overloaded, overheating or in desperate need of a reboot. Here are the tell-tale signs of a malware attack:

 

Bizarre error messages

Look for messages popping up from nowhere that make no sense, are poorly worded or plain gibberish – especially if they’re about a program you don’t even have. Take note of anti-virus warnings too, check the warning is from YOUR anti-virus software and looks like it should. If a message pops up that isn’t quite right, don’t click. Not even to clear or cancel the message. Close the browser or shut down the computer instead, then run a full scan.

Suddenly deactivated anti-virus/malware protection

You know the best way to get past the guard? Send him for a coffee break! Certain viruses are programmed to take out the security systems first, leaving you open to infection. If you reboot and your protections aren’t back on the job, you are more than likely under attack. Attempt to start the anti-virus manually and you’ll know for sure.

Social media messages you didn’t send

Are your friends replying to messages you never wrote? Your login details might have been hacked and your friends are now being tricked into giving up personal information or money. Change your password immediately, and advise your friends of the hack.

Web browser acting up

Perhaps you’ve noticed your homepage has changed, it’s using an odd search engine or opening/redirecting unwanted sites. If your browser has gone rogue, it’s definitely a virus, usually o

ne intended to steal your personal or financial details. Skip the online banking and email until your scans come up clear and everything is working normally again.

Sluggish performance

If your computer speed has dropped, boot up takes an eternity and even moving the mouse has become a chore, it’s a sign that something is wrong. But not necessarily a virus. Run your anti-virus scan and if that resolves it, great. If not, your computer likely needs a tune-up or quickie repair.

Constant computer activity

You’re off the computer but the hard drive is going nuts, the fans are whirring, and the network lights are flashing like a disco? It’s almost like someone IS using the computer! Viruses and malware attacks use your computer resources, sometimes even more than you do. Take note of what’s normal, and what’s not.

Got a virus? Give us a call at 248-360-8967


Got a New Device?

Here’s the Essential Tech Prep You Can’t Afford to Skip

 

It’s tons of fun getting a new device. Whether it’s a new desktop, laptop or phone: the thrill of getting it home and opening the box is great. We know, we love tech too. It even has its own version of new car smell! Once you get it home though, there are a number of things that need to be done before it’s really usable – beyond snazzing it up with a new case or mousepad.

The sellers like to say it’s ready to use straight from the box – and it is – except not quite the way you need it to work. They’ll all turn on, look for wifi, and sure, you can type…but rather like when you buy a new fridge, simply turning it on isn’t enough – it’s still empty and you’re still hungry. A few minutes now to prep your new device will save you time, stress, and quite possibly money.

Today, we’re talking vital tech prep for new devices:

Security Updates and Fixes

From the factory to your hands, that device has been in the box for at least a month. In the world of security, that’s an eternity. During that time on the shelf, new viruses have come out and new software weaknesses have been discovered. Fortunately, new updates to combat these problems were also created, they just haven’t been downloaded to your device yet. We can make sure your essential software is up-to-date and set to stay that way. That way, you know your device is safe to go online.

Data Transfer From Old to New

Some people want to transfer everything from one device to another, others like to have a fresh start and keep the old device as a backup. We can either transfer your data entirely or just the things you use. For computers, we can even turn your old hard drive into an external drive that you can plug into your new computer and grab files as required.

Setting up Hardware

If your new device is a computer, you’ll need to hook it up to extra tech like a printer or webcam. These tasks that should be plug-and-play can sometimes send you loopy, especially when you’ve got a plug mismatch or incompatible drivers. We can help get you set up, with everything tested and working.

Setting up Email and Software

This is one people commonly forget and then struggle with. Email clients in particular, need special configuration to connect properly. Quite often, we find people are stuck only able to receive, with overflowing unsent mail that won’t go anywhere! We’ll get all your personal software and connections up and going.

Setting up the Network

While tapping in a wifi password is easy enough, it doesn’t mean your browsing is secure, or even as fast as it could possibly be. We can quickly determine which connectivity method will be best for your device and your needs, and hook you up with fast, robust security measures.

Lockdown Privacy and Permissions

Whether you have children and are looking to provide a safe online experience, files you’d prefer to keep private, or simply want to set up ‘profiles’ for each user to have their own login, we can quickly get your new device configured to meet your needs.

We love to help. Give us a call at 248-360-8967 and we’ll get your new device up and running.

Larry The Computer Guy Newsletter

6 Simple Tips to Protect Your Customer Data

As cyber-attacks continue to make headlines, hackers are exposing or selling customer data files in record numbers. But just like with any threat, there are actions you can take to minimize risk and ensure your business retains a positive reputation among customers.

  1. Stop using the same password on repeat. Set a mandate for all staff that passwords must be unique for each user and for your workplace. That means it can’t be remotely like the one on their home PC, tablet or online banking. Passwords are hacked more than ever, so when you’re prompted for a password change, dig deep and really think about what goes into a hacker-proof password. If remembering them is a problem, consider one of the latest password management tools.
  2. Go on a shredding spree. How much sensitive data is being dumped into the recycling bin? Valuable customer data is often taken from the bins of small businesses and quickly sold or published. It’s not just good practice to shred sensitive documents, it’s the law. Take 5 seconds to run documents through the shredder or book in the services of a secure shredding company.
  3. Ditch the accounting spreadsheets. Still using an Excel doc for all your number-crunching? Besides making your accountant’s job harder (and more expensive), you’re opening your business to a massive range of vulnerabilities. Even with password-protection, spreadsheets aren’t designed to safeguard your financials or those of your clients. Upgrade to a proper accounting solution with built-in customer data protections and security guarantees.
  4. Train staff explicitly. You can’t rely on common sense because what you think is a given might be news to someone else. It can be extremely beneficial to hold special data-safety training sessions once or twice a year as a reminder, as well as take the time to induct new staff into the way things are done.
  5. Limit access to data. Just like the bank manager who guards the keys to the vault, you can limit who accesses your data. Revoke employee access as soon as they leave your business for good, and set rules around who can access what – and when. Do they need access to sensitive information while working from home? Should they be able to change the files, or only view them?
  6. Keep your software updated. Possibly the most preventable hack, having outdated software can be an open invitation for cyber-criminals. They look for known weaknesses in business software and waltz right in. While the nagging pop-ups and reminders to update can feel like a selling ploy, they’re actually helping your business to stay in the safe zone. Updated software gives you protection against new viruses and hacking techniques, plus closes off those nasty weaknesses.

If you would like to make sure your business is secure from data breaches, give us a call at 248-360-8967

Larry The Computer Guy Newsletter

Why Do People Create Viruses?

You’d be right in thinking it’s hard to program a computer virus that can spread across the world in a flash – we’re talking days of constant desk-jockey nerd-work. So why do they bother? Well, it generally comes down to 3 reasons: Money, showing off their skill, or to simply being a jerk. While showing off or being a jerk is pretty self-explanatory, the money side is fascinating.

Here’s how people are making money with computer viruses:

Bank account theft: Virus creators are more than happy to help themselves to your bank details, sneaking in to grab your login details or credit card info. They can either transfer your funds away or use your credit card details to go on a shopping spree. Sometimes they’ll leave the fun to another person though, and simply sell your details to the highest bidder.

Ransomware: Rather than a financial snatch and grab, sometimes a virus will encrypt your files and demand money for the unlock code. Without a true backup plan in place beforehand, you’re at their mercy. You’ll be given very helpful information on how to pay, plus a firm deadline before your files are destroyed permanently.

Ad swappers: A cheeky technique, this is when they create a virus that either puts annoying ads on websites you visit, or places affiliate codes on pages so that when you buy something legitimately – eg, from Amazon – they get a percentage as a ‘referral fee’. Their kickback doesn’t make your purchase cost more and you may not even know you’re supporting their activities.

Bitcoin mining: You might have heard of digital currencies being used for payment, but did you know you can also earn them with your computer processing power? Unfortunately, ‘renting’ out your computer’s processing power means paying more in running costs than you’d make – unless you were very clever and sneaky, and used a virus to rent out other people’s computers.

Botnets: Certain infected computers can be remotely controlled to do whatever the virus creator wants. In this case, they’ll usually set the infected bot computers to overwhelm a target web server, like an e-commerce store. Sometimes it’s done as revenge, but more often it’s blackmail. The ‘Botmaster’ says “pay me thousands of dollars or I’ll crash your site during the biggest shopping day of the year.”

Account stealing: Subscription accounts like Netflix and Hulu are often hijacked, leaving you to pay the bill for someone else’s entertainment. But sometimes, virus creators go one step further with online gaming accounts. All those digital items that you fought so hard for (special clothing, weapons etc.) can carry real world value and be stolen from your account and sold on a black market. Yes, that’s cheating!

Give us a call at 248-360-8967 to make sure your computer is secure and protected.


Should I Upgrade or Buy a New Computer?

Well, it depends – mostly on who you’re asking! A department store salesman will always recommend a new one, but when you get down to the nitty gritty with a trained technician, you’ll often discover you have more (and cheaper) options than you thought.

Start by taking stock of what you’ve got. Sometimes an upgrade simply isn’t worth the trouble and it’s painfully obvious. For example, if your car is 30 years old, demands a constant supply of special fuel and you can see the road whizzing by thanks to the ‘custom’ holes in the floor…it’s time to replace the rust-bucket! However, if your car is decently modern and in reasonably good condition but happens to stall at stop signs, a few quick fixes can be just what the mechanic ordered.

If your computer does need to be replaced, chances are you already know this. But if you’re not sure and some days it could go either way, this will help. We’ve put together a walkthrough of the most common upgrades and the impact they’ll have:

Video card upgrade: It might not be your computer that’s getting old. Instead, games are getting more and more demanding. The days of stick-figure animations are gone and lifelike 3D is the new normal. With that improved experience comes a huge strain on your computer’s resources. If you have a gamer in the house, you can often super-power your computer with a single component – a new video card. For hardcore gamers, it’s actually a necessity, as some new games refuse to install if the video requirements aren’t met. Love smooth animations and responsive gameplay? We know all the best games out now (and in the works) and can match you with the right video card.

Hard drive upgrade: New hard drives are a popular option, both in size and speed. Running out of space is less of a problem now, but speed is a major concern. You’ve no doubt sat there twiddling your thumbs and urging a file to hurry up and copy. Many upgrades are to an SSD (Solid State Drive) that has zero moving parts and can find/transfer data in a flash. They even make booting up lightning fast! And you’ll have the choice of keeping your old drive for general storage, complete with all your existing data.

Memory/RAM upgrade: Some cheaper computers are underpowered from day 1. In truth, most of the ones in the department store could use at least an extra 4GB of oomph! Sometimes though, even a great computer falls behind as new applications come out and need more resources. Adding extra memory can revive your existing computer and set it up for a couple more years of happiness.

Where to draw the line: There are other upgrades such as the CPU, which is basically the brains of the computer; and the motherboard that all the parts plug into…but once you’re in that territory, it really is time to go for a full replacement. You’ll save money by getting a computer that meets your needs and can grow with you.

Is your computer letting you down? Give us a call at 248-360-8967 to help you with upgrading or selecting a new computer

Larry The Computer Guy Newsletter

Boost Your Email Impact With These Smart Strategies

Most small businesses rely on email as their preferred form of communication. Either internally or externally to clients, customers and suppliers, email is the go-to format we’d be lost without. Our love affair with it is no surprise – it’s quick, simple and provides a paper trail. But its convenience doesn’t always mean relaxed. In fact, poor email communication can hurt your reputation and cost you customers. Here’s how to be smart with your business email:

 

Manage your inbox: Your inbox is only for items you still need to access. Once you’re finished with an email, you should delete it or archive it. If you were to imagine your inbox as physical letters, you’d never let it grow to a 6-foot high stack of chaos. Instead, you’d either throw them out or do the filing. It’s not hard to identify which ones to keep for reference, so create inbox folders to sort them accordingly. As emails arrive and are actioned, move them to the relevant folder or the delete bin.

Write professional messages: Stepping across the line from casual to careless is easy if you skip the basic elements of good business writing. Grammar will always be important and the sentence structure of your language hasn’t changed. All email programs include a spell-checker, many of which draw attention to errors immediately, so there’s really no excuse. Typing in all CAPS is seen as yelling, and breaking your text into paragraphs makes your message so much more readable. One last thing before you click send, quickly glance over your email to make sure your tone is appropriate and no mistakes have snuck through.

Embrace the subject line: Many emails are missed because the subject line was empty or meant nothing to the receiver. Writing these attention-grabbing nuggets can be tricky, but if you simply summarize the message, you’ll do fine. Just remember to keep them under 5-8 words so they fit on mobile displays.

Be smart with attachments: Keep attachments small – under 2MB – as they can clog up the email server. For larger attachments, share the file location as a link using cloud storage. When you’re sent an attachment you’d like to keep, save the file and then delete the email. And as always, be careful with unexpected attachments, especially from unknown senders. It’s more important than ever to scan all attachments with an antivirus before opening.

Keep your CC/BCC under control: The carbon copy (CC) and blind carbon copy (BCC) let you send the email to additional stakeholders, more as an FYI than anything else. As a rule, use BCC if you’re using an email list or privacy is an issue. But before you add extra people to the email, make sure the email IS relevant to them. There’s nothing worse than being stuck in a pointless email chain!

Call us at 248-360-8967 for help with your email.


7 Bonuses for Small Business in Office 365

You’ve seen all the ads for Office 365. They’re popping up on your desktop, your employees are sending you meaningful looks, and clearly, it’s not going away. You’ve probably even jumped online to see what all the fuss is about. But is Office 365 a necessary upgrade for your small business? The answer is yes. It’s more than a refreshed set of tools, it’s an efficiency and productivity powerhouse. Here are 7 spot-on reasons why small business owners should upgrade now.

Data security is built in

Office 365 was created with data security at its core. The built-in compliance and security protocols mean your cloud storage is safe, and you can control access so your valuable data remains exactly where you want it. Storing your data in the 365 cloud keeps it safe in case of emergency, with 1TB of storage per user included at no extra cost.

Ditch the licensing drama

Software version differences can be a real nightmare in a small office. Not every system can do the same things, and half the time, they can’t even open the same files. It quickly becomes a hodge-podge of workarounds and lost time. Office 365 includes site-wide licenses with upgrades at the same time.

Mail storage for real people

Not everyone lives in the land of inbox zero. In fact, most people tend to leave messages in their inbox forever. Occasionally we’ll do a quick clean up, but only when the alert comes in that the mailbox is full. Meanwhile, new emails from customers may be bouncing away with the old ‘mailbox full’ message. Eek! In Office 365, your employees can communicate without worrying about storage space.

Better time management

Every person in your business is juggling meetings, emails and contacts – usually across multiple platforms. Office 365 brings all those elements together, integrating seamlessly for more efficient time management. Contacts updated via mobile while offsite are automatically updated across all connected devices. Meetings scheduled in an email are added instantly to the calendar. You can even access files from any device, edit on the run and then back in the office, simply pick up where you left off.

Predictable costs

Forget about planning (and delaying) those costly upgrades. Office 365 has small business covered. You can choose a plan based on your unique needs and change at any time. You can even add or decrease the number of users as you scale and streamline. It’s so easy to fit Office 365 into your monthly budget while knowing you’ve got the very best and latest in small business software.

Work on the go

The days of fiddling with private network and security settings are over, thanks to Office 365. You don’t even need any special IT skills or extra software. Users can now securely access their files from home, during their commute, or in meetings for on-the-fly impressive presentations. Got an internet connection? That’s all they’ll need to squeeze productivity out of every day.

Stay up and running with no downtime

A whopping 25% of small businesses shut down permanently after flood, fire, crash or cyber-attack. With Office 365, all your data is stored in the cloud with built-in backups for redundancy. No matter what happens, your data will be there, letting you stay up and running – and always ahead of the pack.

If you are ready to take your email to the next level, give us a call on 248-360-8967.

Larry The Computer Guy – Newsletter

4 Simple Tips to Keep Your Internet Banking Safe

Online banking has boomed in the past few years to become the new norm. Branches are out and apps are in. Half the time when you visit a branch, you’re steered towards a computer for a DIY transaction – with optional assistance. But is internet banking really safe? You’re always told to keep your financial details private, but now also to jump on board the online banking train – talk about a push/pull scenario! The good news is you CAN bank safely online with a few simple precautions.

 

Always type in the website address

Many attackers will attempt to trick you into clicking a fake link to your bank website. Usually sent as a ‘phishing email’, they’ll claim there’s a problem and ask you to click through to your bank and correct it ASAP. The link points to a fake website that looks almost exactly like your real bank site and is recording your private account info. You can avoid scams like this simply by accessing your bank by manually typing in the website or using a bookmark.

Avoid public computers and networks

Jumping onto a PC at the library or mall might seem like a quick and easy way to check your account, but public computers are often targeted by scammers. In just a few moments, they can install keyloggers to record usernames, passwords and other private data, then sit back as all future user details are emailed to them. The same problem applies with free, unsecured Wi-Fi. You’re better off using an ATM or a data-enabled smartphone.

Use a strong password with 2- factor authentication

Create a unique password for your online banking, something you’ve never used anywhere else. Mix up words, numbers and symbols to create a complex password that can’t be guessed easily. Avoid giving attackers a head start with data they can find on Facebook, like kids names, pet names, birthdates, etc and really think outside the box. And of course, never write it down anywhere near your wallet, phone or computer. If remembering is likely to be an issue, you might like to consider a secure password manager app. Many banks will also help boost your security with two-factor authentication, sending random codes to your phone (or a special LCD device they provide) to verify any activity.

Check page security before entering data

Finally, take a micro-second to spot the small padlock icon before you enter any data. You’re looking for a padlock appearing as part of the browser itself, not just an image on the webpage. It will be either in the bottom corner or next to the URL. The address will also start with httpS:// instead of http://. If you don’t see these things, the page is NOT secure and you shouldn’t log in.

Would you like us to give your computer a new lease on life? Give us a call at 248-360-8967


Why is my Computer Running so SLOW?

Woah, who slammed on the brakes? Your computer used to speed through startup and let you open almost everything at once, but now it’s struggling to crawl along! Everything takes so much longer or crashes without warning. Something isn’t right. If it’s gotten so bad that you’ve found yourself drooling over the idea of a new computer, even though your system isn’t that old, we’ve got some good news: you can get your whizzy speeds back with a little TLC.

Computers generally start slowing down within 12 months, but it’s not because their parts are broken. And it’s not because they’re faulty. It’s not even because you have so many browser tabs open that you lose count. Slow computers have a number of causes, but the most common ones are easily fixed.

 

Background programs

Whenever your computer is turned on, it’s running programs in the background. You didn’t start them and they may not be essential to operation, but off they go anyway. You can’t even see some of them, they don’t have windows or anything to look at. A good example is your antivirus program. You don’t need to see it all the time, but you know it’s running in the background, protecting you. Over time, more and more programs might slip into the background and casually suck up your resources, like iTunes helper, Acrobat updater, Cortana listening, Skype or Spotify. We can speed up your system by setting these background programs to run only when you need them, or remove them completely.

Application bloat

How do you improve last year’s version of a program? Add more features! The problem with this is the applications become bloated with features you may not need (or even know about), but that keep needing more and more resources. Each time the developers review their programs, they assume you’ve bought the latest and greatest computer and can run whatever they release. This means a slow computer can sneak up after an auto-update. You may not even know the update happened, just that your computer is suddenly making you very unhappy. Eventually, your system grinds to a halt. We can remove unused applications or increase your computer power as required.

Slow hard drives

Your data is stored on a part called the hard drive. It’s usually a mechanical type that works like a record player, with a spinning platter and a ‘needle’ reading it. If your data is spread out across lots of places on the platter, the hard drive head ‘needle’ has to go backwards and forwards thousands of times just to retrieve a single file. Unsurprisingly, that takes more time to bring up your file. We can optimize your data to give the hard drive head a break, but an even better solution is to upgrade to an SSD. That’s a Solid State Drive that stores data in memory chips, like your USB drive, and has no moving parts. Without the physical need to move a hard drive needle, your computer can access data much faster.

Unfortunately, once your computers starts slowing, for whatever reason, the problem only gets worse. The background programs will continue to multiply, the bloat keeps coming, and the hard drive begs for relief. Rather than buy a whole new system though, it’s completely possible for your current computer to go back to being lightning fast – and for a fraction of the cost.

Give us a call at 248-360-8967 if your computer is running slow.

“Cloud” What is the Cloud?

What is the Cloud? And Where is it?

There has been a ton of talk about the cloud. Cloud this, cloud that. But what actually IS the cloud? It’s okay if you don’t know, most people don’t understand it and even some tech people tend to wave their hands towards the sky when trying to explain it!

Since it actually has nothing to do with the white fluffy things in the sky, let’s lay it all out:

Cloud computing is about storing and retrieving your data (personal or business) within your own piece of the internet. It’s so you can access it from anywhere, just like you do a web page, and it won’t matter if your office is closed and you’re squeezing in a little work on your phone at midnight. Everything will be saved and ready to pick up when you get back to your desk. Colleagues in different locations can even collaborate on documents in real time.

If that all sounds a bit futuristic, think about how an email service like Gmail works. None of your emails are actually being stored on your hard drive or device, they’re stored on the Gmail server and you can access them anytime you like.

Your read/send/receive changes are applied instantly, remembered for next time you log in. This is a form of cloud computing. So is Netflix, where you can stream movies and TV shows on demand. All the video is actually stored on a computer somewhere else in the world and sent to your device in tiny pieces as you watch it. Netflix remembers what you watched, where you got up to, and even if you’re hopping immediately from one device to another, it still has it all ready to go.

Where is ‘cloud’ data stored?

Good question. And it’s why the term ‘cloud’ causes so much confusion. The data absolutely must be physically stored somewhere. Companies who offer cloud storage have huge warehouses dedicated to holding servers whose sole job is to send and receive data all day. And by huge, we mean HUGE.

You could get lost walking the rows of servers, just box after box for what seems like forever. The biggest server farms or ‘cloud campuses’ are still growing, but to give you an idea: they can be upwards of 1million square feet. It’s big business, literally.

In terms of location, the US and UK are popular server farm locations, but the company could also have copies of your data stored elsewhere in the world. This is so they can fulfill their redundancy guarantees – if disaster hits one location, the other still has a copy.

Having additional locations and copies also increases the speed of access. With some companies, you can choose your preferred location so that data doesn’t have to travel quite as far across the world, increasing speed even further, which of course, saves time and money. Collaboration, security, redundancy, AND savings? We’d call that a win.

Ready to take advantage of cloud computing? Give us a call at 248-360-8967.

 


When is Your Business Ready to Move to the Cloud?

By now you know that the cloud isn’t going away any time soon. In fact, cloud computing has become a natural step in business growth, thanks to the numerous (and continually growing) benefits. More and more applications are coming out in web-based form and staff are exceptionally comfortable with this type of change. So when is the right time to move your business computing to the cloud?

Many businesses are facing this question now that cloud computing has become a mainstream norm. After all, you’ll be able to roll out new apps in days, not weeks, and nobody ever says ‘no thanks’ to increased security and efficiency. Like any strategic business decision though, timing is everything. Here’s how to assess your need before you make the switch:

Age of servers and workstations

If your workstations and servers are reaching their end of life and a large capital investment is coming up, you’ll be able to minimize the expense by moving to the cloud. You may even be able to skip certain upgrades completely. Your staff will still need devices to access the cloud data, but you’ll have a lot more flexibility in your choice and they won’t need to be as powerful. This can be a huge cost saving made in just moments.

Need for remote and mobile access

Many businesses are growing while on the move, with a mobile workforce needing to access files from anywhere at any time. This could range from moving around the one location, between offices or even working from home. Forget frustrating connections and lost productivity, cloud computing allows staff to work securely and efficiently from any location with internet access.

Current support setup

If your business currently outsources all your network management, you’re perfectly suited for the move to cloud computing. Network maintenance and monitoring becomes a non-issue, handled 24/7 as part of your cloud service. Network efficiency just keeps rising too, as your cloud provider is always improving their systems. You’ll find problems are fixed before you knew they existed, and server downtime becomes a thing of the past.

Need for predictable IT costs

If it feels like IT costs can spiral out of control at times, challenging your budget and patience, cloud computing will seem like a dream come true. When you make this shift, you’re moving from a capital expense to an operational one – server and system replacements are no longer your concern. You’ll be able to budget for IT costs in advance, knowing no blowouts are hiding around the corner. Monthly costs are known and (usually) capped based on what you use, leaving your cash flow much relieved.

Today’s cloud computing is more advanced, secure and priced more competitively than ever before. At its core, cloud computing is purely about doing things better, and it can have a massive impact on your profits, productivity and even staff satisfaction rates. If your business requires a robust, always available infrastructure with easy monthly costs, it’s time to take a serious look at your cloud computing options.

We offer a variety of cloud services to help your business. Give us a call at 248-360-8967 to discuss how we can improve your business IT.

Larry On-Guard

Larry On-Guard

Larry The Computer Guy Releases an innovative new product to keep your computers up to date and problem free. This new product is like having good health insurance for your computer. Depending on the package you choose we will provide a level of protection for your computer that is just right for you. From our Larry On-Guard basic plan which is FREE to our Total protection plan we have a plan that will fit your budget.

It is so important today that your computer is kept fully updated with all the operating system patches that are available. RansomeWare like WannaCry could have been prevented in over 100,000 cases if the infected operating systems had been kept updated. Our Plans offer a level of service that will fit your budget. You can pick from our Basic Plan that will monitor your system and alert you for free, all the way up to our Total Protection plan, that will not only monitor everything on your computer, but will provide you with an online “cloud backup” to further protect your data from future threats.

Call Larry The Computer Guy at 248-360-8967 and protect your computer.

Larry The Computer Guy Introduces “Larry On-Guard”

LarryThe Computer Guy Releases an innovative new product to keep your computers up to date and problem free. This new product is like having good health insurance for your computer. Depending on the package you choose we will provide a level of protection for your computer that is just right for you. From our Larry On-Guard basic plan which is FREE to our Total protection plan we have a plan that will fit your budget.

It is so important today that your computer is kept fully updated with all the operating system patches that are available. RansomeWare like WannaCry could have been prevented in over 100,000 cases if the infected operating systems had been kept updated. Our Plans offer a level of service that will fit your budget. You can pick from our Basic Plan that will monitor your system and alert you for free, all the way up to our Total Protection plan, that will not only monitor everything on your computer, but will provide you with an online “cloud backup” to further protect your data from future threats.

These plans can either be purchased on a month to month basis or yearly at a 20% savings. With the plan you will also receive our great customer support and up to a 20% discount on labor depending on the package you choose.

Call us today and and experience what Larry On-Guard can do for you. 248-360-8967

Special Limited Offer

For all yearly subscribers call in and signup by July 21st and if you pay yearly, you will receive an additional 10% off the annual price for the first year. That is an additional SAVINGS of $21 on our Total Protection Plan. Mention Coupon Code Larry On-Guard10 to receive this promotion.

Don’t wait until you get infected and lose all your valuable data, get protected today!

Call 248-360-8967